Beaches Energy launches real-time outage map for 36,000 customers

Beaches Energy customers can track power outages in real time after the utility launched a new interactive Outage Map on Tuesday, Sept. 22.

The free online tool at beachesenergy.com/outages-safety/outage-map lets users view known outages across the service area, see how many customers are affected and follow restoration progress as crews respond. Beaches Energy, led by Director Allen Putnam, announced the launch on X, calling the map a one-stop resource for outage information. The utility serves more than 36,000 customers in Duval and St. Johns counties, including Jacksonville Beach, Neptune Beach and Ponte Vedra.

The map got an early test the same day it launched. Beaches Energy posted an alert on X reporting an outage affecting roughly 1,100 customers in the A1A South and Palm Valley Road area. The utility said its team was working to restore power as soon as it was safe to do so.

Beaches Energy celebrated the launch with the Jacksonville Beach City Council, according to an Instagram post from the city. The post described the tool as a way for customers to see which neighborhoods are affected and follow restoration progress when outages strike.

What the map shows

The map displays active outages, affected customer counts and crew response status. Beaches Energy's outage page notes the utility prioritizes critical infrastructure, then works to repair damaged lines and restore service to homes and businesses.

One caveat: small, isolated outages may not appear on the map. During widespread outages or emergency events, information may be delayed, incomplete or subject to change, according to the utility's disclaimer.

The outage page also links to resources on common outage causes and prevention.

Reliability track record

The new tool arrives as Beaches Energy holds four Florida Public Power Reliability Awards from the Florida Municipal Power Agency (FMPA), based on 2025 data. The Endurance Award recognizes 12 consecutive years of keeping the annual average outage duration at 60 minutes or less. The utility also earned the Leadership Award for the lowest annual average outage duration among large utilities and the Duration Award for reducing annual outage duration by 10% or more.

In July, the Jacksonville Beach City Council unanimously accepted a $1.6 million Department of Energy grant for storm hardening improvements, according to a council meeting summary. Beaches Energy is contributing an additional $850,000 to the $2.45 million project, which involves undergrounding overhead electric lines between Second Avenue North and 12th Avenue North. Roughly 85% of the utility's distribution system has already been placed underground, the summary stated. Those figures have not been independently verified against official council minutes.